Privacy policy
Olyveixa is a brand owned and operated by Henan Songshuai Lingxuan Technology Co., Ltd. (“Company,” “we,” “us,” or “our”).
Olyveixa operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).
Olyveixa is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction using the Services, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person.
Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.
We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
- Contact details, including your name, address, billing address, shipping address, phone number, and email address.
- Financial information, including payment card information, transaction details, form of payment, payment confirmation, and other payment-related details.
- Account information, including your username, password, preferences, and settings.
- Transaction information, including products you view, place in your cart, add to a wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.
- Communications with us, including information you provide when contacting our customer support team.
- Device information, including information about your device, browser, network connection, IP address, and other identifiers.
- Usage information, including information about how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you, including when you create an account, visit or use the Services, place an order, communicate with us, or otherwise provide personal information;
- Automatically through the Services, including information collected from your device when you use our products or services or visit our Site, including through cookies and similar technologies;
- From our service providers, including providers we engage to support technology, payment processing, fulfillment, shipping, customer support, analytics, or other business functions; and
- From our partners or other third parties, where permitted by applicable law.
How We Use Your Personal Information
Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:
Provide, Tailor, and Improve the Services
We use personal information to provide and improve the Services, including to:
- Process payments;
- Fulfill orders;
- Arrange shipping;
- Provide tracking information;
- Process returns, exchanges, cancellations, and refunds;
- Maintain customer accounts;
- Remember preferences;
- Provide customer support;
- Send order-related notifications;
- Enable product reviews where available; and
- Improve and personalize the shopping experience.
Marketing and Advertising
Where permitted by applicable law, we may use personal information for marketing and promotional purposes, including to:
- Send promotional communications by email, text message, or other available channels;
- Measure the effectiveness of marketing campaigns;
- Show advertisements for products or services; and
- Personalize marketing based on interactions with our Site.
You may opt out of promotional communications where applicable using the unsubscribe option provided in those communications.
Security and Fraud Prevention
We may use personal information to:
- Authenticate accounts;
- Provide a secure shopping experience;
- Detect and investigate fraudulent, illegal, unsafe, or malicious activity;
- Prevent unauthorized transactions; and
- Protect the security of the Services and our customers.
How We Disclose Personal Information
In certain circumstances, we may disclose personal information to third parties for legitimate purposes subject to this Privacy Policy.
These circumstances may include:
- With Shopify, vendors, and service providers that perform services on our behalf, including payment processing, IT management, analytics, customer support, cloud storage, fulfillment, and shipping;
- With business and marketing partners that help us provide marketing services or advertising, where permitted by law;
- When you direct, request, or consent to the disclosure of certain information;
- With affiliates or members of our corporate group, where applicable;
- In connection with a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction;
- To comply with applicable legal obligations or lawful government requests;
- To enforce our Terms of Service or other policies; and
- To protect the Services, our rights, and the rights and safety of our customers or others.
Depending on where you live, you may have a right to opt out of certain forms of targeted advertising, sale, or sharing of personal information.
Where available, you may exercise applicable opt-out rights through the privacy controls provided on our Site.
Relationship With Shopify
The Services are hosted by Shopify.
Shopify collects and processes personal information relating to your access to and use of the Services in order to provide and improve Shopify-powered services.
Information you submit through the Services may be transmitted to and shared with Shopify and other service providers that may operate in countries different from your country of residence.
Third-Party Websites and Links
The Services may contain links to websites or online platforms operated by independent third parties.
If you follow a link to a website that is not affiliated with or controlled by us, you should review that third party's privacy policy, security practices, and terms.
We are not responsible for the privacy, security, content, or practices of independent third-party websites.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect personal information about children where doing so would violate applicable law.
Security and Retention of Your Information
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no security system or method of electronic transmission is completely secure, and we cannot guarantee absolute security.
Your Rights and Choices
Depending on where you live, you may have some or all of the following rights relating to your personal information.
These rights are not absolute and may apply only in certain circumstances.
Right to Access / Know
You may have the right to request access to personal information we maintain about you.
Right to Delete
You may have the right to request deletion of certain personal information we maintain about you.
Right to Correct
You may have the right to request correction of inaccurate personal information.
Right of Portability
You may have the right to receive a copy of certain personal information.
Right to Opt Out of Sale, Sharing, or Targeted Advertising
Depending on where you live, you may have the right to opt out of the sale or sharing of personal information or processing for targeted advertising.
Where applicable, you may exercise these rights using privacy preference tools available on our Site.
If you visit our Site with a supported Global Privacy Control (“GPC”) signal enabled, we may treat that signal as an opt-out request where required by applicable law.
Managing Communication Preferences
Where permitted by law, we may send promotional communications.
You may opt out of promotional emails at any time using the unsubscribe option included in the email.
Even if you opt out of promotional communications, we may continue to send non-promotional communications regarding:
- Orders;
- Shipping;
- Returns;
- Refunds;
- Account activity; or
- Customer service matters.
Exercising Your Privacy Rights
You may exercise applicable privacy rights by using privacy controls available through the Services or by contacting us using the information provided below.
We may need to verify your identity before processing certain requests, as permitted or required by law.
International Transfers
We may transfer, store, or process personal information outside the country or region where you live because some of our service providers may operate internationally.
Where required by applicable law, we use recognized safeguards or legal mechanisms for international transfers of personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to:
- Our business practices;
- Our Services;
- Technology;
- Legal or regulatory requirements; or
- Other operational needs.
When changes are made, we will publish the revised Privacy Policy on this Site and update the “Last updated” date where appropriate.
Contact
If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise privacy rights available to you, please contact us:
Brand Name: Olyveixa
Legal Company Name: Henan Songshuai Lingxuan Technology Co., Ltd.
Customer Support Email:
service@olyveixa.com
Business Phone:
+86 371-86199898
Business Address:
Room 1109, 11th Floor, Building D, No. 65 Yuanhang Road, Zhengzhou Airport Economy Zone, Zhengzhou City, Henan Province, China
Olyveixa is a brand owned and operated by Henan Songshuai Lingxuan Technology Co., Ltd.