Last Updated: September 4, 2026
Terms of Service

Introduction

This website, olyveixa.com (the “Site”), is operated under the Olyveixa brand.

Olyveixa is a brand owned and operated by Henan Songshuai Lingxuan Technology Co., Ltd. (“Company,” “we,” “us,” or “our”).

By accessing or using the Site, purchasing our products, or using any services made available through the Site, you agree to these Terms of Service (“Terms”) together with the policies incorporated into these Terms by reference, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree to these Terms, please discontinue use of the Site and our services.

Our online store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to offer our products and services to you.

These Terms apply to all users of the Site, including visitors and customers.

Section 1 – Online Store Conditions

By using the Site, you confirm that you have reached the legal age of majority in your jurisdiction or otherwise have the legal capacity required to use the Site and enter into transactions.

You may not use our products, services, or Site for unlawful or unauthorized purposes.

You must comply with all applicable laws and regulations when using the Site.

You must not transmit viruses, malware, worms, malicious code, or any other technology intended to damage, disrupt, or interfere with the Site or its users.

A material violation of these Terms may result in suspension or termination of your access to the Site.

Section 2 – General Conditions

We reserve the right to refuse or limit service where reasonably necessary and as permitted by applicable law.

Information you submit through the Site may be transmitted across networks and adapted to technical requirements necessary to provide our services.

Payment information is processed using appropriate security measures through Shopify and applicable payment service providers.

You may not reproduce, duplicate, copy, sell, resell, commercially exploit, or otherwise misuse any portion of the Site or services without our prior written permission or the permission of the applicable rights holder.

Section 3 – Accuracy of Information

We make reasonable efforts to ensure that information published on the Site is accurate and current.

However, general or historical information may occasionally become outdated.

Nothing in this Section limits our responsibilities concerning:

• Product descriptions;

• Pricing;

• Orders;

• Shipping;

• Returns;

• Refunds; or

• Consumer rights that cannot legally be excluded.

We may update Site content from time to time where reasonably necessary.

Section 4 – Modifications to Services and Prices

Product prices may change from time to time.

We may modify, suspend, or discontinue certain Site features, products, or services where reasonably necessary.

Changes to prices or services will not unlawfully affect rights or obligations relating to orders that have already been accepted.

Nothing in this Section limits rights available to customers under applicable consumer protection laws.

Section 5 – Products and Services

Certain products or services may be available exclusively through the Site and may be offered in limited quantities.

Eligible returns and refunds are governed by our Return & Refund Policy.

We make reasonable efforts to display product images, colors, descriptions, dimensions, materials, and other information accurately.

However, minor visual differences may occur due to device displays, lighting conditions, manufacturing variations, or product updates.

We may reasonably limit product quantities, restrict sales in certain jurisdictions, or discontinue products where necessary.

If a product arrives damaged, defective, incorrect, or materially different from its description, please contact our customer support team for assistance under our Return & Refund Policy.

Section 6 – Billing and Account Information

You agree to provide accurate, current, and complete purchase, billing, shipping, and account information.

We may decline, restrict, or cancel an order where reasonably necessary, including where:

• A product is unavailable;

• Payment authorization fails;

• A material pricing or listing error occurs;

• Fraud or unauthorized activity is suspected; or

• Shipping restrictions prevent fulfillment.

If we cancel an order after payment has been successfully received, an appropriate refund will be issued to the original payment method.

Please refer to our Return & Refund Policy for information regarding returns, cancellations, and refunds.

Section 7 – Optional Third-Party Tools

The Site may provide access to third-party tools or services that we do not directly control.

These tools may be provided on an “as available” basis and may be subject to the applicable third party's own terms and privacy practices.

You should review the relevant third-party terms before using those services.

Any new features or tools added to the Site may also be subject to these Terms.

Section 8 – Third-Party Links

The Site may contain links to independent third-party websites.

We do not control third-party websites and are not responsible for their content, privacy practices, security measures, or independently offered products and services.

You should review the applicable terms and privacy policies before providing personal information or completing transactions directly with an independent third party.

Questions concerning goods or services purchased directly from an independent third-party website should be directed to that provider.

This Section does not transfer responsibility for Olyveixa orders to third-party providers used by us for payment, shipping, fulfillment, or other operational services.

Section 9 – User Content

Where the Site allows customers to submit reviews, comments, feedback, photographs, or other content, you confirm that you have the right to submit such content.

You must not submit content that is unlawful, fraudulent, defamatory, abusive, infringing, malicious, or otherwise prohibited by applicable law.

We may remove or restrict content where reasonably necessary to protect the Site, our customers, or third parties.

Section 10 – Privacy

Our collection, use, disclosure, storage, and processing of personal information are governed by our Privacy Policy.

By using the Site, you acknowledge that personal information may be processed in accordance with our Privacy Policy and applicable privacy laws.

For information about available privacy rights and choices, please review our Privacy Policy.

Section 11 – Shipping, Returns, Cancellations and Refunds

Orders placed through the Site are subject to our Shipping Policy and Return & Refund Policy.

Our Shipping Policy explains:

• Order processing;

• Estimated delivery times;

• Shipping charges;

• Tracking;

• Fulfillment arrangements; and

• Procedures for delayed or lost shipments.

Our Return & Refund Policy explains:

• Return eligibility;

• Return procedures;

• Cancellation requests;

• Return shipping responsibilities;

• Damaged or incorrect item claims; and

• Refund processing.

Where a specific Shipping Policy or Return & Refund Policy provision addresses a matter in greater detail, that specific policy will apply to the relevant issue to the extent permitted by law.

Section 12 – Intellectual Property

Unless otherwise stated, the Site and its contents, including text, graphics, product images, logos, icons, designs, page layouts, software, and other materials, are owned by, licensed to, or lawfully used by Olyveixa or Henan Songshuai Lingxuan Technology Co., Ltd.

You may access the Site for personal, non-commercial shopping purposes.

You may not reproduce, distribute, modify, publish, commercially exploit, or create derivative works from protected Site content without appropriate authorization.

Third-party trademarks, names, and intellectual property remain the property of their respective owners.

Section 13 – Disclaimer of Warranties

We aim to provide a reliable and secure shopping experience.

However, the general operation of the Site is provided on an “as available” basis, and we cannot guarantee that access will always be uninterrupted or completely free from technical errors.

Nothing in these Terms excludes warranties, guarantees, remedies, or consumer rights that cannot lawfully be excluded.

Nothing in this Section removes our responsibilities regarding damaged, defective, incorrect, or materially misdescribed products.

Section 14 – Limitation of Liability

To the maximum extent permitted by applicable law, the Company will not be responsible for indirect, incidental, special, or consequential losses arising solely from use of, or inability to access, the Site.

Nothing in these Terms excludes or limits liability where such limitation is prohibited by law.

Nothing in this Section affects customer rights concerning:

• Defective products;

• Incorrect orders;

• Eligible refunds;

• Fraud;

• Willful misconduct; or

• Mandatory consumer protection rights.

Section 15 – Indemnification

To the extent permitted by applicable law, you agree to be responsible for reasonable losses, claims, liabilities, or costs arising directly from:

• Your unlawful use of the Site;

• Your material violation of these Terms; or

• Your infringement of another person's lawful rights.

This Section does not require you to indemnify us for losses caused by our own unlawful conduct, negligence, or breach of applicable obligations.

Section 16 – Severability

If any provision of these Terms is determined by a competent court or authority to be unlawful, invalid, or unenforceable, that provision will be applied to the maximum extent permitted by law.

The remaining provisions will continue in effect.

Section 17 – Termination

We may suspend or terminate access to the Site where reasonably necessary, including in cases involving:

• Fraud;

• Unlawful activity;

• Security threats;

• Misuse of the Site; or

• Material violations of these Terms.

Termination does not affect rights or obligations that arose before termination, including obligations concerning accepted orders, refunds, payments, or consumer rights.

Section 18 – Changes to These Terms

The current version of these Terms of Service will be available on this page.

We may update or revise these Terms from time to time to reflect changes in our Site, services, business practices, or legal requirements.

Where appropriate, changes will become effective when published.

Continued use of the Site after updated Terms become effective constitutes acceptance of those revised Terms, subject to applicable law.

Changes will not retroactively remove mandatory rights relating to previously accepted orders.

Section 19 – Governing Law

These Terms and your use of the Site are governed by applicable law.

Where mandatory consumer protection laws apply in your country or region of residence, nothing in these Terms is intended to deprive you of rights or protections that cannot lawfully be waived.

Any dispute concerning these Terms will be handled according to the laws and jurisdictional rules that legally apply to the parties.

Section 20 – Contact Information

Questions regarding these Terms of Service may be sent to:

Brand Name: Olyveixa

Legal Company Name: Henan Songshuai Lingxuan Technology Co., Ltd.

Customer Support Email: service@olyveixa.com

Business Phone: +86 371-86199898

Business Address: Room 1109, 11th Floor, Building D, No. 65 Yuanhang Road, Zhengzhou Airport Economy Zone, Zhengzhou City, Henan Province, China

Olyveixa is a brand owned and operated by Henan Songshuai Lingxuan Technology Co., Ltd.