Shipping Policy
Last Updated: September 4, 2026
Order Processing
Orders are typically processed within 5 business days after payment has been successfully confirmed.
Orders are processed on standard business days, excluding weekends and public holidays.
Orders placed on weekends or public holidays will begin processing on the next available business day.
Estimated Delivery Time
After your order has been dispatched, standard delivery typically takes approximately 10–20 business days.
Delivery times are estimates and may vary depending on:
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Your delivery destination;
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Customs clearance;
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Local courier operations;
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Public holidays;
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Weather conditions; or
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Other transportation circumstances outside our reasonable control.
We appreciate your understanding if unexpected logistics delays occur.
Shipping Fees
We offer FREE standard shipping on all orders.
There is no minimum purchase requirement for free standard shipping.
If optional expedited or alternative shipping methods are available, any applicable charges will be clearly displayed before checkout.
Shipping Destinations
We currently offer shipping to supported destinations.
Shipping availability may vary depending on logistics conditions, carrier availability, and applicable restrictions.
If we are unable to ship to your selected destination, we will contact you using the information provided with your order and assist with an appropriate solution.
For questions regarding shipping availability, please contact:
Fulfillment and Shipping Origin
Orders may be fulfilled from our own or partner facilities depending on inventory availability, product type, and delivery destination.
We do not guarantee that all orders will ship from the same location.
The fulfillment location used for an order does not affect your rights under our Shipping Policy or Return & Refund Policy.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
You may track your shipment using the tracking number provided in your confirmation email.
Tracking information may take some time to become active after the carrier receives the package.
Delayed or Lost Packages
If your tracking information has not been updated for an extended period, your shipment is significantly delayed, or you believe your package may be lost, please contact:
Please include your:
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Order number; and
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Tracking number, where available.
Our customer support team will review the shipment status and work with you toward an appropriate resolution.
We will not automatically reject a customer claim solely because tracking information shows a shipment as delivered.
Shipping Address Changes
If you need to change your shipping address, please contact us as soon as possible at:
Address changes may be requested before the order enters the processing stage.
Once processing or shipment preparation has begun, address changes cannot be guaranteed.
Customers are responsible for providing complete and accurate shipping information when placing an order.
Billing and Shipping Addresses
Your shipping address may be different from your billing address.
Please ensure that the delivery address entered during checkout is complete and accurate before submitting your order.
Returns
For information regarding return eligibility, return procedures, return shipping costs, damaged or incorrect items, cancellations, and refunds, please refer to our Return & Refund Policy.
Contact Us
If you have questions regarding shipping, tracking, delivery, or your order, please contact:
Brand Name: Olyveixa
Legal Company Name: Henan Songshuai Lingxuan Technology Co., Ltd.
Customer Support Email: service@olyveixa.com
Business Phone:+86 371-86199898
Business Address: Room 1109, 11th Floor, Building D, No. 65 Yuanhang Road, Zhengzhou Airport Economy Zone, Zhengzhou City, Henan Province, China